In Flight Inc. is accredited through the Council on Quality Leadership (CQL). This accreditation is widely seen as the standard for human service organizations ensuring person-centered policy and practice across all levels of programming. As noted on the CQL website, this accreditation process goes much further than an on-site review. Instead it is an ongoing partnership with the organization ensuring that recommended changes to programming are followed through with and eventually lead to visible and measurable gains in improvement to the quality of life of people supported with developmental disabilities. The program assesses each participating agency through ten different quality indicator areas and makes suggestions on how to improve these areas largely through interviews conducted with people supported in the programs. Each person is asked a series of questions related to the Personal Outcome Measures® (POMs) and goals are developed for each person based on whether each of these outcomes are met and whether the agency is providing adequate support for these outcomes to be met.

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